Terms of service

OVERVIEW

This website is operated by Luissa. Throughout the site, the terms “we”, “us”, and “our” refer to Luissa. Luissa offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use any services. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services.

1. ONLINE STORE TERMS

  • You must be at least the age of majority in your state or province of residence to use this site.
  • You may not use our products for any illegal or unauthorized purpose.
  • Any violation of these Terms will result in an immediate termination of service.

2. GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time.
  • Credit card information is always encrypted during transfer over networks.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.

3. PRODUCT INFORMATION & AVAILABILITY

  • Certain products may be available exclusively online and in limited quantities.
  • We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
  • Product descriptions, pricing, and availability are subject to change without notice.

4. PRICING & PAYMENT

  • Prices for our products are subject to change at any time.
  • We reserve the right to refuse or cancel orders at our sole discretion.

5. RETURNS & EXCHANGES

  • Refunds are not available. Only exchanges are allowed.
  • All returns must comply with our Return & Exchange Policy (https://luissa.in/policies/refund-policy).
  • Undergarments are non-returnable for hygiene reasons.

6. SHIPPING & DELIVERY

  • We are not responsible for delays due to carrier services.
  • Customers are responsible for providing accurate shipping details.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites that are not affiliated with us. We are not responsible for their content or services.

8. USER CONTENT & FEEDBACK

  • By submitting comments, suggestions, or other materials, you grant us the right to use, edit, and distribute such content without obligation.
  • We may remove any content deemed unlawful, offensive, or in violation of our Terms.

9. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy (https://luissa.in/policies/privacy-policy).

10. PROHIBITED USES

You are prohibited from using the site for any unlawful or harmful activity, including but not limited to:

  • Engaging in fraud or misleading practices.
  • Violating intellectual property rights.
  • Spamming, phishing, or hacking.

11. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

  • We do not guarantee that our service will be uninterrupted, secure, or error-free.
  • We are not liable for any damages resulting from your use of the site or its services.

12. INDEMNIFICATION

You agree to indemnify and hold Luissa harmless from any claim arising from your breach of these Terms.

13. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in effect.

14. TERMINATION

We reserve the right to terminate or suspend your account if you violate these Terms.

15. GOVERNING LAW

These Terms shall be governed by the laws of India.

16. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Continued use of our website constitutes acceptance of any changes.

17. CONTACT INFORMATION

For questions about these Terms, contact us at:
📧 Email: theluissa@gmail.com
📍 Corp. Address: 1012- 10TH FLOOR, OCUS QUANTAM, SECTOR 51 GURGAON HARYANA 122001
📞 Support WhatsApp: +919220373734