Refund policy

🛍️ Return & Exchange Policy

Please note: We now offer open delivery, which allows you to inspect your order at the time of delivery. Because of this, we do not offer refunds. Only exchanges are accepted.

📦 7-Day Exchange Policy

You may request an exchange within 7 days of receiving your item for a different size, color, or a similar product of equal value.

To be eligible, the item must be:

  • In the same condition as received – unworn, unused, with tags, and in original packaging

  • Accompanied by a receipt or proof of purchase

To initiate an exchange, contact us at theluissa@gmail.com. Approved exchanges must be shipped to:
1012–10th Floor, OCUS Quantum, Sector 51, Gurgaon, Haryana – 122001

Items sent without prior approval will not be accepted.

📩 For a faster process, you may purchase the desired item separately and send the original one for exchange.

🚫 Refund Policy

Refunds are no longer applicable due to our open delivery service, which ensures you receive your order in proper condition at the time of delivery.

📦 Damages & Issues

Inspect your order upon delivery. Contact us immediately if:

  • The item is defective or damaged

  • You received the wrong item

We’ll resolve any issue promptly.

🚫 Non-Exchangeable Items

The following cannot be exchanged:

  • Undergarments

  • Perishable goods (e.g., food, flowers)

  • Custom/personalized items

  • Personal care items (e.g., beauty products)

  • Hazardous materials or flammable liquids

  • Sale items and gift cards

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you can still cancel or return it within 14 days. Items must be unused, with original packaging and proof of purchase.